Commercial Lines Account Manager

Our client is launching a new Property & Casualty insurance company and are hiring their first Client Services team member. You'll be the cornerstone of their service operations across both Commercial Lines and Personal Lines, supporting clients through policy servicing, endorsements, renewals, billing assistance, claims intake, and compliance activities. This role is 100% service-focused - no sales or new business production - and is ideal for a detail-oriented, tech-savvy CSR who thrives on building processes from the ground up.Hours are Monday - Thursday, 8:30am - 5pm; Friday 8:30am - 12pm. 100% onsite.Responsibilities:Oversee a portfolio of clients, ensuring their needs are met and expectations exceededAct as the main point of contact for clients, providing timely and accurate responses to inquiriesRespond to client inquiries about policies, billing, documents, certificates, endorsements, and coverage questionsPrepare and process policy changes and endorsements, COIs, Auto ID cards, evidence of propertyDevelop and maintain strong relationships with clients, understanding their business objectives and delivering tailored solutionsEnsure accurate billing and timely payment for client accountsStay informed about industry trends and best practices, offering insights and recommendations to clientsQualificationsActive P&C Insurance License5+ years CSR/account service experience in an independent agency, carrier service center, or brokerage supporting commercial linesComfort operating in a startup environment - process building, ambiguity, cross-functional teamworkProficiency with an AMS (such as Applied Epic) and carrier portalsExcellent documentation, follow-through, and client communication skillsHigh attention to detail, compliance, and qualityBenefits & Compensation:Competitive salaryEmployer sponsored medical insuranceContributing retirementVacation & Holiday schedule