Customer Experience Specialist (Hospitality Background Preferred)

Customer Experience SpecialistIf you come from hospitality, hotels, restaurants, or guest services and love taking care of peoplebut are ready for better hours, real benefits, and long-term growththis role was built for you.At 3 Men Movers, we help customers through big life moments. We're looking for calm, service-driven professionals who can think on their feet, solve problems, and deliver a great experience even on busy days.Pay & Perks$21$24/hour, based on experienceUp to $2,000 annual Christmas bonusProfit share + growth opportunitiesWhat You'll DoSupport customers before, during, and after their moveHandle questions, issues, and follow-ups with care and confidenceWork closely with dispatch and drivers to keep moves running smoothlyIdentify upsell opportunities when it makes senseAssist with customer claims and escalationsUse CRM tools to stay organized and on top of detailsYou'll Be a Great Fit If You:Have a hospitality or service backgroundStay calm under pressure and enjoy problem-solvingCommunicate clearly and professionallyAre self-motivated and dependableCan work weekendsSpeak English (Spanish is a plus)Benefits That Actually MatterMedical, dental & vision (Doctor on Demand included)401(k) with up to 6% match + HSA contributionsPaid maternity & paternity leaveIncreased PTO + paid volunteer & voting time offTuition reimbursementTeam events, holiday parties & anniversary swagOn-site gym + 5 WFH days per year