Centralized Scheduler

Job Description Centralized SchedulerLocation: Dade City, FLMake a Difference. Build Healthier Futures. Grow With Premier.At Premier Community HealthCare, we're an FQHC serving families across Pasco County with dignity, access, and compassion. As the first voice our patients hear, you set the tone for a caring, seamless experience. Your work helps patients get the right care at the right time—so our providers can focus on healing and our communities can thrive.We are seeking a Centralized Scheduler who wants to: Help patients feel welcomed, informed, and cared for from the very first callThrive in a supportive, team-first call center culture Keep schedules accurate and moving so patients aren't kept waitingAdvance Premier's mission of equitable, high-quality community care"If you're passionate about connecting patients to care with empathy and excellence, we would love to connect with you."What You'll Do Answer incoming calls and schedule across multiple service lines in our Practice Management/EHR systems (EPIC)Verify demographics, update records, and document interactions accurately Provide clear instructions on forms, fees, and what to bring to visitsTransfer/route clinical and billing calls per protocol and submit follow-up messagesProactively reschedule and resolve basic issues to keep patient flow on trackUphold HIPAA and service standards in every interactionWhat's In It for YouMission-driven culture and values-led leadershipHands-on training with EPIC and ongoing coachingClear pathways to grow within Patient Support ServicesComprehensive benefits and paid time offPurposeful work that strengthens local familiesQualificationsHigh School Diploma or GEDComfort using EHR/EPIC and multi-line phones; fast, accurate data entryStrong customer service, communication, and problem-solving skillsAbility to adapt in a dynamic, high-volume call environmentJoin Premier: Where Your Purpose Takes RootHere, your voice, kindness, and accuracy turn into access for thousands of neighbors. Be part of a compassionate team that shows up for each other—and for our community—every day. We can't wait to welcome you to our Care Team.Working Conditions & Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally2. Ability to sit for long periods of time3. Direct exposure to computer screen4. May be exposed to contagious/infectious diseases