Oxford Suites Chico - Assistant General Manager

Job Description At Oxford Collection of Hotels, we don't just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.What We Offer:Competitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let's create memorable guest experiences together!POSITION SUMMARY: The Assistant General Manager supports the General Manager in overseeing the day-to-day operations of the hotel, ensuring the highest levels of guest satisfaction, operational efficiency, and team performance. The AGM manages leadership in key departments such as front office, housekeeping, food and beverage, and maintenance, while helping to implement business strategies and uphold brand standards. The Assistant General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and cultureESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.Operations (30%):Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecastingCommunicate and investigates all employee and guest safety and other incidents reporting all incidents to leadership including Human Resources as neededCompletes monthly and quarterly budget and P&L reviewsAssist the GM to monitor financial performance, analyze reports including P&L's, implement cost controls, maximizing profitability through revenue management and efficient operationsReviews invoice details, collections and reconciliations ensuring that all invoices are coded with accuracy and timeliness.Reviews all Direct billing for accuracy, sends invoices, applies payments and completes monthly reconciliationEffective communication within the hotel departments, serving as the direct report and first point of contact for department leadershipAssists in the review and completion of long and short term goals of the hotelAssists in the creation of suggestions for property improvements and capital expendituresRegularly inspects property for cleanliness and overall presentation of the hotelParticipate in weekly management meetings, and monthly department meetingsContinuous communication with home office.Fill in for General Manager in their absenceEmployee Development (30%):Assists in the following processes to department managers: recruiting, hiring, training and employee developmentCommunicate and investigate any issues with regards to employee relations to General Manager; simultaneously communicating to home office and Human resources as neededFoster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluationsOversees the Safety Program and assists with RTW programReview schedule and completes payroll to ensure compliance with state and federal labor lawsCustomer Relations (30%):Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more. Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaintsHandle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methodsMonitor guest feedback and implement improvements based on reviews and suggestionsContinuously reviews staff overall training and customer serviceOther (10%):Communicate effectively with all hotel staff to ensure smooth delivery of servicesComplete a daily activity log with pertinent shift information for co-workers and leadership teamAdhere to attendance policies and maintain regular availability for scheduled shiftsMay participate in the hotel drivers programOther duties as assignedAdditional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.CORE SKILLS AND VALUESCoaching/Developing Others- Skilled at informal and formal coaching and development of staffCompany Character – Supports company vision and valuesCustomer Focus- Provides exceptional guest experienceDecision Making- Capably makes decisions appropriate for the hotel and the businessLeadership- Creates a positive, motivating work environmentManagerial Focused – Guides people and processes to achieve objectivesProblem Solving – Sees and is able to define problems and find causesStress Management – Exhibits self-awareness and self-control in pressure situationsTeam Orientation – Works cooperatively with others, assisting voluntarilyTime Management – Does most important, guest-related work firstEDUCATION & EXPERIENCEHigh school diploma or equivalent requiredTwo or four year college degree preferredAt least three progressive experience in a hotel or related hospitality fieldPrior General Manager experience preferredJOB REQUIREMENTSMust be a United States citizen or possess a valid work permitMust have valid drivers license and meet company driving standardsMust have strong computer skillsMust have excellent organization and time management skillsPHYSICAL REQUIREMENTSLong hours sometimes required, including nights, evenings and weekendsOccasional overnight travel is requiredMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally:Must be able to work indoors or outside;Must be able to stand on feet throughout the day;Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.All offers are contingent on pre-employment screening.