Receptionist

Responsibilities/Qualifications: Join our Parallel family at our Senior Living Community in Westland as a Receptionist! Are you passionate about making a positive difference in people's lives? Do you have a heart for hospitality and a knack for creating warm, welcoming environments? If so, we have the perfect opportunity for you! As our Receptionist, you’ll be the smiling face that greets our residents and their families, ensuring they feel at home every time they walk through the door. Every interaction is an opportunity to ask, "What can I do to make your day better?" Your role is all about delivering exceptional customer service and hospitality, ensuring our residents feel cared for, safe, and supported during your shift. From assisting with daily needs to providing peace of mind by maintaining their well-being, you’ll play a key role in creating an atmosphere of comfort and trust. As the point of contact, you will be the go-to person for both residents and staff, ensuring everything runs smoothly. If you’re looking for more than just a job and want to be part of something truly meaningful, this is the place for you. Apply today and help us create a place where every day is an opportunity to make someone’s life better. Responsibilities Shows compassion and tenderness towards the residents and family members. Assist with appointments and extracurricular activities. Address and resolve residents’ complaints and concerns. Protects resident’s confidentiality following HIPAA guidelines. Maintains a clean work environment. Creates and maintains a positive and friendly environment. Encourages residents to participate in activities and outings. Marketing, building relationships with the community. Assisting with care as needed. Assisting and working closely with vendors. Oversite of other departments to ensure expectations are met. Answer multi-line telephone, screen, and direct calls take and relay messages, and provide information to callers. Give tours to potential clients and families. Direct individuals to the correct destination, and deal with queries from the public and clients. Ensures knowledge of staff movements in and out of the organization. Prepare letters and documents, receive, sort, and distribute mail, maintain office filing, and organize meetings. Benefits ROOM FOR GROWTH. PAID TIME OFF. Paid orientation and training. Medical, dental, and vision for full-time employees after 30hrs. Requirements High school diploma or GED. Able to pass a criminal background check. Must be 18 years old. Problem-solving skills and critical thinking. Strong knowledge of word, excel, calculator, copier, fax, and postage machine. Knowledge of customer service principles and practices. A positive attitude and the ability to arrive on time for every shift.