Collections Analyst

Brief Description of SunnovaSunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!Sunnova Energy is searching for Collections Analyst to be responsible for the full suiteof early and late-stage delinquency and default strategies applied by Sunnova.Essential duties include applying controls on the dunning process throughout thelifecycle of aged debt, placing written off systems into the respective end of termcollections processes (3rd party collections, small claims court), running monthly loanprepayment campaigns, and achieving quarterly delinquency, default, and loss targets.The ideal candidate will have several years’ experience in a B2C collections andservicing coordination role.Key areas of knowledge include Collections, Dunning, Excel, SQL, UAT, RegressionTesting, Test Plan, Test Case, Quality Assurance Testing, Campaign Management,Business Requirements Document, Automation, and Roll Rates.Collections Analyst ResponsibilitiesSunnova Energy is searching for Collections Analyst to be responsible for the full suite of early and late-stage delinquency and default strategies applied by SunnovaEssential duties include applying controls on the dunning process throughout the lifecycle of aged debt, placing written off systems into the respective end of term collections processes (3rd party collections, small claims court), running monthly loan prepayment campaigns, and achieving quarterly delinquency, default, and loss targetsThe ideal candidate will have several years’ experience in a B2C collections and servicing coordination roleKey areas of knowledge include Collections, Dunning, Excel, SQL, UAT, RegressionTesting, Test Plan, Test Case, Quality Assurance Testing, Campaign Management,Business Requirements Document, Automation, and Roll RatesMinimum RequirementsBachelor’s Degree preferred (Accounting, Finance or another applicable field)Minimum of 2-3 years related B2C collections leadership experienceExperience with payment processing, payment posting and general servicing functionsFamiliarity with FDCPA compliance. Recent completed training idealExpert skill level with Microsoft Office (Excel, Word)Preferred QualificationsSalesforce ExperienceExperience running a dunning cycle or overseeing an automated cycleExperience with Change ManagementExperience with Business Requirements DocumentsAdditional Knowledge, Skills and AbilitiesDetail-oriented, ability to work within deadlinesExcellent verbal and written communication skills as well as strong presentationand interpersonal skills a plusFamiliarity with Tableau and SoxHubWorking ConditionsOpen-office environmentEstimated travel time: 0-5%Physical RequirementsExtended period of time working at a computer workstationSunnova offers a generous employee reward package that includes:Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer matchCompetitive compensation & annual bonusPaid time off, including 11 holidays and Paid Parental LeaveAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.  If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.