Call Center Agent

Position OverviewThe Call Center Agent handles inbound and outbound calls, providing customer support and ensuring efficient service.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiriesMake outbound calls for follow-ups or outreachProvide accurate information about products or servicesResolve customer concerns or escalate issues when necessaryDocument customer interactionsQualificationsStrong verbal communication and listening skillsCustomer-focused mindsetAbility to remain calm under pressureBasic computer and data entry skillsTeam-oriented and reliable