Collections Specialist

CellebriteOur mission:Cellebrite s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.About your mission?The Collection specialist is responsible for collecting the maximum amount of overdue funds from customers and resolve billing disputes to ensure prompt collection.Identify delinquent accounts and communicate with the customer regarding expectations of payment. Place collections calls and/or correspondence to customers related to past due accounts receivableProvide customers required documentation related to their accountResearch discrepancies and provide solutionsPrioritizes portfolio so that collection efforts result in maximum benefits by using for key indicators that a customer account is in jeopardy of becoming delinquentDiscuss possible repayment plans and settlements with borrowers that will directly impact the companys recovery resultsProactively inform sales members of problem orders and accountsContributes ideas for process improvement based on identified themes and an understanding of the big picture.Other projects or duties as assigned.Office Location: Vienna