Clinic Operations Supervisor - Template Builder and EPA

Supervisor, Clinic OperationsThis role supports Ambulatory Care and Service Lines (ACSL), a large, integrated network of outpatient clinics and specialties across Stanford Health Care. ACSL includes a broad range of service lines to deliver care to patients across diverse ambulatory settings. The Supervisor, Clinic Operations plays a key role in supporting this organization by overseeing two centralized teams that provide critical services across multiple service lines. These teams directly enable efficient, standardized outpatient operations by improving patient access, ensuring accurate provider scheduling, and facilitating timely medication authorizations.Leadership and Impact:Direct oversight of two centralized, high-impact teamsDrive standardization, quality, and continuous process improvement across workflowsPartner closely with supervisors, assistant managers, managers, physicians, and technical teamsSupport scalable operational processes across a complex ambulatory networkIdeal Candidate:Strong attention to detail, organizational skills, and both verbal and written communication skillsDemonstrated ability to collaborate effectively across multiple levels and disciplinesExperience with Epic, specifically scheduling workflows and visit typesBackground in clinic operations with a strong understanding of both front-end and back-office operational workflows preferredPrior leadership experience, including informal or lead roles, with the ability to guide teams and influence outcomesThis is a leadership role with the opportunity to shape how core operational functions support access, efficiency, and the overall patient experience across Stanford Health Care.C-I-CARE:Executes world class practices of service and patient care in support of C-I-CARE standards.Uses C-I-CARE templates and the following components for all communication with patients and staff:CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)INTRODUCE yourself and your roleCOMMUNICATE what you are going to do, how long it will take, and how it will impact the patientASK permission before entering a room, examining a patient or undertaking an activityRESPOND to patient's questions or requests promptly; anticipate patient needsEXIT courteously with an explanation of what will come nextClinic Administration:Manages daily operations. Meets with staff to implement, manage and enforce office/practice protocol, procedures, changes, etc. and ensure compliance with new and existing policies/procedures.Manages operational processes in alignment with organizational and departmental goalsSchedules work assignments and manages workflow, including approving timecards and PTO requests, while ensuring adequate staffing to meet patient care and office/practice needs.Acts as a liaison between physicians/providers and clinical staff.Personnel Administration:Recruits, hires and manages staff. Provides leadership for employees so as to foster professionalism towards patients, physicians, and co-workers including successful implementation of C-I-CARE.Meets with support staff to address performance and serves as point of contact for employee issues. Consults with Clinic leadership and/or Human Resources for appropriate resolution.Provides coaching and performance feedback. Coordinates and implements staff training and development.Completes employee performance reviews and provides input on compensation adjustments in consultation with Clinic Leadership and/or Human Resources.Equipment, Facilities & Supplies Management:Ensures proper stocking of and ensures cleanliness and organization of office, lab, equipment and exam rooms.Assists and champions use of the EMR.Patient Flow & Services:Assists with triage calls not intended for a specific physician/provider, and assist with medical emergencies.Manages and resolves patient complaints and concerns.All other duties as assigned including department-specific functions and responsibilitiesEducation Qualifications:High school diploma or GED equivalentExperience Qualifications:Two (2) years of medical front and/or back office experienceRequired Knowledge, Skills and Abilities:Ability to direct and supervise staffKnowledge of medical practice and patient careKnowledge of common safety hazards and precautions to establish a safe work environmentSkill in developing and maintaining department quality assuranceSkill in establishing and maintaining effective working relationships with medical staff, clinic staff, partner departments, patients, and other customersAbility to maintain quality control standardsAbility to react calmly and effectively in emergency situationsAbility to interpret, adapt and apply guidelines and proceduresAbility to communicate clearly and effectively verbally and in writingCustomer service, clerical and computer skills (i.e. full competency in Microsoft Office to include Word, Excel and Outlook)Knowledge of and ability to perform duties as assigned to subordinate staff:Clerical:Expertise of registration and scheduling work processesKnowledge of practice management applicationsKnowledge of clinic administrative functionsClinical:Knowledge of examination, diagnostic, and treatment room proceduresKnowledge of medical equipment and instruments to administer patient careSkill in assisting in a variety of treatments and medications as directedSkill in taking vital signs, maintaining records and recording test resultsLicenses and Certifications:NoneThese principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective:Know Me: Anticipate my needs and status to deliver effective careShow Me the Way: Guide and prompt my actions to arrive at better outcomes and better healthCoordinate for Me: Own the complexity of my care through coordinationEqual Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.Base Pay Scale: Generally starting at $43.77 - $56.90 per hourThe salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.