SFS Customer Service Advocate

Arthur Lawrence is looking for a SFS Customer Service Advocate one of our clients in Irvine, CA. Please find the job description below and send us your updated resume if interested:Must-Have Skills:1+ years of customer service experience in a financial institution, payment provider, or customer-facing environmentStrong written and verbal communication skills with excellent attention to detail and time managementExperience handling customer inquiries, issue escalation, and working within CRM or ticketing systems Nice to Have Skills: Knowledge of BSA/AML processes and financial services operationsBilingual Spanish communication skills and experience in startup or fast-paced environments About Us: Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.Recent Associations & Acknowledgments:Been recognized as a 2023 TOP WORKPLACE by the Houston ChronicleIAOP Award; Ranked in the top 100 internationallyRanked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICAMember of HMSDC, NMSDC and NY&NJMSDCOur Seven Pillars: