Senior IT Technician

We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users/UHNWI in New York and remotely assisting these same VIPs during their travel. We are looking for someone with:Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution.Demonstrable experience supporting Mac OS workstations. (PC experience is a plus)A passion for developing hard and soft skills and career advancement.Ownership and leadership character traits.Ticketing system organization and upkeep experience.The ability to be receptive and action-oriented in response to constructive feedback.A calm and focused demeanor in high-pressure situations.Strong professional and technical communication skills (both written and verbal).At least 7 years of help desk experience with evidence of growthAt least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues).Experience with Jamf Pro or other MDM platforms.Optional experience supporting audio/video systems (Creston, Savant, etc.)Basic understanding of bash and/or Power-shell scripting is a plus.Some responsibilities include:Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges.Providing technical support by phone, email, chat, and (as needed) in person.Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs.Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work.Being able to work with a team to solve difficult problems.Creating and maintaining technical documentation.