Senior Solution Architect (Commercial Domain)
Role: Senior Solution Architect (Commercial Domain)Location: Deerfield, IL (Hybrid)Term: ContractReports to: Chief Enterprise ArchitectRole Purpose:The Commercial Domain Architect is the senior architecture leader accountable for translating commercial strategy into coherent, executable technology outcomes that deliver measurable in-year savings, enable year-on-year simplification, and establish a scalable target-state architecture across the end-to-end Commercial value stream, including Service and repair delivery.This role ensures enterprise-standard platforms—most notably Salesforce—are fully leveraged to reduce fragmentation, lower operating cost, and improve performance across upstream commercial planning, go-to-market execution, sales enablement, service and repair operations, martech and downstream customer engagement.Outcomes That Define SuccessQuantifiable in-year and recurring cost savings across the Commercial and Service and Repair technology portfolioApproved multi-year simplification and modernization roadmaps with clear savings targetsReduced architectural complexity and elimination of redundant Commercial and Service toolsIncreased enterprise leverage of Salesforce and strategic Commercial platformsImproved decision quality, speed, and confidence for Commercial and Service technology investmentsCore Responsibilities:Strategy Realization: Commercial & Service and Repair ArchitecturePartner with Commercial and Global Service and Repair leadership to translate growth, service, and margin strategies into target operating models and capability roadmapsLead target-state architecture across portfolio planning, pricing, demand shaping, and service delivery modelsEnsure alignment across sales execution, enablement, customer support, service operations, and martechDevelop sequenced, value-backed roadmaps that deliver in-year savings and sustained cost reductionSolution Architecture LeadershipProvide architectural leadership for major Commercial and Service and Repair initiatives and investment proposalsOwn architectural alignment around Salesforce as the primary enterprise platform for Commercial and Service workflowsGuide solution design across Salesforce, MarTech, SAP Hybris, Aprimo, Allego, and supporting Commercial and Service systemsEnsure solutions align with enterprise data, integration, security, and platform standardsPortfolio Simplification and Savings DeliveryContinuously assess the Commercial and Service and Repair application landscape to identify consolidation, rationalization, and retirement opportunitiesPartner with Finance, Commercial, Marketing and Service leaders to quantify savings and track value realizationDrive reduction of duplicate sales, marketing, enablement, and service tools through platform reuseEmbed simplification, scalability, and cost reduction into all Commercial and Service architecture decisionsGovernance and Decision EnablementRepresent Commercial and Service and Repair architecture within enterprise governance and technology assessment forumsEnsure Salesforce and approved enterprise platforms are evaluated and leveraged firstEnable consistent architectural decision-making without slowing commercial execution or service deliveryExecutive RelationshipsThe Commercial Domain Architect serves as a trusted advisor to Commercial and Service and Repair executive leadership, IT delivery and platform leaders, Enterprise Architecture, and Finance partners.Qualifications and ExperienceBachelor's degree in IT, Engineering, Business, or equivalent experience12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functionsDeep expertise in Salesforce and enterprise Commercial and Service technology ecosystemsProven track record delivering portfolio simplification and measurable cost savingsStrong executive communication and stakeholder influence skillsLeadership ProfileEnterprise-first, outcome-driven mindsetStrong commercial and service operations acumenPragmatic systems thinker who balances speed, cost, and scalabilityTrusted partner who challenges constructively and drives cross-functional alignment