Outlet Server - F&B Administration

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have an amazing experience.ESSENTIAL JOB FUNCTIONS:Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possibleThank guests with genuine appreciation and provide a fond farewellAnticipate guests’ service needsEngage guests in conversation regarding their stay, property services, and area attractionsSpeak to guests’ and co-workers using clear, appropriate and professional languageMonitor dining rooms for seating availability, service, safety, and well-being of guestsTake the guest order, always trying to use suggestive sell / upselling techniquesServe food and beverage to guest throughout the F&B venueRunning food from the kitchen out to dining guestPre-bus and bus tables throughout shift utilizing a trayComplete open and closing side duties during the shiftCheck menus to ensure they are current, clean, plentiful, and wrinkle-freeMove and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guestsProcess all guest orders thru the POS terminalAdhere to the Hard Rock cash handling policyAdhere to PCI compliance about protecting guest informationProtecting basic information from guest such as name, room numbers and credit card informationFollow property control audit standards and cash handling procedures (e.g. blind drops)Maintain cleanliness of work areas throughout the shift, practicing clean as you go proceduresNotify management of maintenance repair issuesComplete any additional reasonable requests by managementCheck with supervisor before leaving at end of shiftBenefits Include:It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have an amazing experience.ESSENTIAL JOB FUNCTIONS:Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possibleThank guests with genuine appreciation and provide a fond farewellAnticipate guests’ service needsEngage guests in conversation regarding their stay, property services, and area attractionsSpeak to guests’ and co-workers using clear, appropriate and professional languageMonitor dining rooms for seating availability, service, safety, and well-being of guestsTake the guest order, always trying to use suggestive sell / upselling techniquesServe food and beverage to guest throughout the F&B venueRunning food from the kitchen out to dining guestPre-bus and bus tables throughout shift utilizing a trayComplete open and closing side duties during the shiftCheck menus to ensure they are current, clean, plentiful, and wrinkle-freeMove and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guestsProcess all guest orders thru the POS terminalAdhere to the Hard Rock cash handling policyAdhere to PCI compliance about protecting guest informationProtecting basic information from guest such as name, room numbers and credit card informationFollow property control audit standards and cash handling procedures (e.g. blind drops)Maintain cleanliness of work areas throughout the shift, practicing clean as you go proceduresNotify management of maintenance repair issuesComplete any additional reasonable requests by managementCheck with supervisor before leaving at end of shiftPay Rate: $11.50