Technical Support Specialist

Job Title: IT Support Specialist (NOC) Job Summary The IT Support Specialist provides advanced technical support, troubleshooting, and operational guidance across the organization’s business units. As the sole NOC representative at the Tempe location, this role serves as the primary point of contact for all end-user IT issues. The Senior IT Support Specialist collaborates closely with NOC leadership and team members at other sites to enhance support processes, assist with project implementations, and provide mentorship, all while delivering exceptional customer service. Key Responsibilities Act as the primary point of contact for complex hardware, software, and network issues, providing advanced troubleshooting and technical support for desktops, laptops, mobile devices, tablets, printers, and business applications. Support local and remote PC/Laptop hardware and software—via direct or remote contact with end users—while managing the full lifecycle of Incidents and Onboarding/Offboarding tasks in ServiceNow. Manage and administer Microsoft 365, Active Directory, Intune, Tanium(endpoint management) and other related Administration Consoles Perform system upgrades, patching, and deployments while ensuring compliance with IT security and regulatory policies and proactively identifying potential risks. Create and maintain technical documentation, knowledge base articles, and process workflows while identifying problems, and recommend long-term solutions. Mentor and support junior IT staff, providing technical guidance and best practices. Able to perform hardware maintenance on Laptops, Desktops while keeping the Asset Inventory list accurate Required Qualifications 4+ years of IT support experience, with at least 1–2 years in a senior or advanced support role. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory. Basic network understanding of TCP/IP, DNS, DHCP, VPN clients. Experience supporting end users in a fast-paced environment Ability to troubleshoot complex issues independently. Excellent communication, customer service, and problem-solving skills. Experience with ticketing systems and ITIL-aligned support processes. Preferred Qualifications Certifications such as CompTIA A+, Network+, Security+, Microsoft M365/MD-100/MD-102, or equivalent. Experience with cloud platforms (Azure, AWS), virtualization (VMware/Hyper-V), or security tools. Experience with scripting or automation (PowerShell is a plus). Experience within Tanium, Okta SSO, and ServiceNow Experience with Forticlient VPN You should apply if… You are eager for the next challenge and thrive when different obstacles are put in front of you You have a good understanding of Domain Controllers and understand how GPO’s, Role Based Access, and Network Shared Drives work. You have worked within the different O365 Admin Centers. You have experience or understand what SSO is. (Okta) Benefits: Health Insurance (EPO & HRA options) Dental Insurance Vision Insurance Short & Long Term Disability Flexible Spending Accounts Life Insurance Accident & Critical Illness Insurance Company 401(k) Matching Contribution Paid Time Off (PTO) Employee Assistance Program (EAP) OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.