Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Mitigate customer complaints as neededTake incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationCommunicate with housekeeping to make sure guest rooms are readyQualifications:Excellent time management skills, organizational skills, customer service skills, and interpersonal skillsHas previous experience or working knowledge of Microsoft Office and reservation management systemsWell-versed in taking telephone calls and handling stressful situationsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredMust have graduated high school, received a GED or equivalentAbout Company:Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.