Call Center Technician

Call Center TechnicianCommunity Health Improvement Center - Decatur, ILOverviewSalary Range $15.00 - $20.00 Hourly Position Type Full Time Job Shift Day Shift Education Level High School Category Admin - ClericalDescriptionJob Summary:The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages and tasking appropriately, scheduling appointments and gathering required information in preparation for the patient's on-site appointmentSupervisory Responsibilities:NoneQualificationsDuties/Responsibilities:Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.Responds to inquiries regarding appointments, referrals, refills, etc.Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.Strives to resolve caller's inquiries in a single interaction.Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.Provides feedback and collaborates with colleagues and leadership to improve departmental performance.Completes all annual mandatory requirements and conditions of employment.Performs all other related duties as assignedCompetencies:Ability to maintain confidentialityAbility to relate to persons of various economic levels and culturesAverage to above average level of interest in working with people and dataCooperative attitude, with the ability to be assertive when neededProficiency in use of telephone system, computer, and basic office equipmentSuperior listening, verbal, and written communication skillsExcellent data entry and typing skillsKnowledge of customer service practices and principlesAbility to handle the stressful situation appropriatelyCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyEducation and Experience:High School Diploma or equivalentOne to two years' experience in health care setting preferredPhysical Requirements:Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materialsModerate physical exertion including walking, standing bending, reaching and carrying moderately heavy loads (up to 10lbs)Ability to sit for extended periods of timePleasant speaking voice