Customer Experience Associate

Customer Experience Associate= Remote= $33.00 $35.00/hr= 6-Month Contract=R Monday Friday | 10:30 AM 7:00 PM ESTWe are hiring a Customer Experience Associate to support customers through phone, email, chat, and surveys while helping drive customer satisfaction and loyalty. This role will focus on answering product questions, gathering customer feedback, and identifying sales opportunities.Responsibilities:Provide excellent customer service through calls, emails, chats, and surveysAnswer product and program questions for customers and professionalsGather customer feedback and document insights in SalesforcePromote products and identify business development opportunitiesCollaborate with internal teams to support customer needsSupport continuous improvement and team efficiency initiativesQualifications:Bachelor s degree, Associate degree, or 3 5+ years of customer service experienceExperience in customer service, call center, sales support, or product support preferredStrong communication and problem-solving skillsDetail-oriented with strong organizational skillsAbility to multitask and work in a fast-paced environmentSalesforce experience is a plusBenefits: (employee contribution)Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.