Business Development Account Manager

Director of Strategic Accounts – Manufacturing OperationsLocation: Brownsville, TX region (within ~1 hour preferred)Travel: Regular travel to Matamoros, MX (1–2x per week) | Occasional travel to U.S. client locationsLanguage Requirement: Fluent in English and SpanishMust have Manufacturing ExperienceThe RoleWe are seeking a Director of Strategic Accounts to steward and expand key manufacturing partnerships operating in Mexico.This is not a new-logo hunting role. You will inherit established accounts and be responsible for deepening relationships, driving operational alignment, and identifying strategic growth opportunities within existing partnerships.You will operate at the intersection of commercial leadership and plant-level execution, serving as the primary commercial owner for assigned clients while ensuring performance, profitability, and long-term retention.This is a highly visible, high-impact role within a growing organization.What You Will OwnStrategic Account StewardshipServe as the senior commercial lead for assigned accountsBuild executive-level relationships across customer organizationsLead quarterly business reviews and long-term planning discussionsProactively manage client satisfaction, retention, and riskExpansion Within Existing AccountsIdentify and develop additional revenue opportunitiesSupport new program launches, facility expansions, and process additionsPartner cross-functionally to bring additional capabilities onlineAchieve revenue and margin targets through structured account growthOperational AlignmentWork closely with Operations, Engineering, Quality, Supply Chain, and FinanceTranslate customer needs into clear internal action plansDrive resolution of issues rather than simply escalating themEnsure commitments are realistic, documented, and executedCommercial DisciplineOwn pricing strategy, quoting, and margin managementMaintain accurate CRM data and forecastingEnsure contract renewals and commercial terms align with company objectivesWhat Makes You Successful HereYou are comfortable inside a manufacturing plant and understand how production environments operateYou can engage engineers, plant leaders, and executive stakeholders with credibilityYou move toward problems and drive resolutionYou operate with ownership and initiativeYou balance customer advocacy with commercial disciplineYou are comfortable working in a structured, KPI-driven organizationRequired Experience10+ years in strategic account management, key account leadership, or commercial rolesStrong background in manufacturing, contract manufacturing, industrial services, or supply chainDemonstrated success growing and retaining complex, multi-site accountsFluent in Spanish and EnglishWillingness to travel regularly to Matamoros and operate within border-region dynamicsPreferred BackgroundMechanical, Industrial, or Electrical Engineering degreePlant operations, quality, or sales engineering experienceExperience in metal fabrication, machining, plastics, assembly, or industrial manufacturingExposure to cross-border or multi-site manufacturing environmentsWhy This Role MattersYou will directly impact revenue growth, operational performance, and long-term client partnerships within a company that is scaling and raising performance expectations.This role is ideal for a commercially strong manufacturing professional who wants meaningful ownership, cross-functional influence, and executive visibility — without the pressure of constant new-logo prospecting.