Customer Support Tech II

Customer Care Agent We are looking for a Customer Care Agent who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions?oriented experience.This is an excellent opportunity for someone who thrives in a fast?paced, customer?focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement.Responsibilities What You'll DoServe as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket systemTroubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolutionProvide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcomeRecommend potential product or service enhancements by gathering customer feedback and analyzing recurring needsAssist with the creation and distribution of customer training tools and resourcesCollaborate with teammates and contribute to a supportive, service?driven team cultureQualifications What You BringStrong verbal and written communication skills, with the ability to explain information clearly and professionallyExceptional listening skills and a calm, reassuring presence when handling customer concerns or conflictComfort using computers, mobile devices, and mobile applications in a support environmentCollege?level coursework and/or equivalent professional experienceMinimum of 2 years of experience in a call center or phone?based customer service roleA customer?first mindset with a genuine desire to help and problem?solveThis role is ideal for someone who is:Empathetic, patient, and adaptableComfortable handling multiple customer inquiries throughout the dayMotivated by resolving issues and improving the customer experienceInterested in growing within customer support, operations, or technical servicesAbout Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.Verisk BusinessesUnderwriting Solutions provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientSpecialty Business Solutions provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceCatastrophe and Risk Solutions provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.Marketing Solutions delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagementLife Insurance Solutions offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.