General Service Technician - Paducah, KY

Job TypeFull-timeDescriptionMISSIONTo provide safe, quality automotive maintenance, diagnosis, and repair to customer vehiclesESSENTIAL DUTIESPull customer vehicles in and out of the shopComplete oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as neededComplete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findingsPerform tire replacement and repair servicesWork with and reset TPMS systemsReplace wipers and light bulbsUse automotive lift equipment in a safe manner.Clean, stock, and maintain work areaFollow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.Perform wheel alignment serviceEmbrace Purcell's culture of safety and perform all jobs in a safe mannerProtect company assetsRegular attendance in accordance with assigned scheduleAbility to perform physical requirements as listed in job descriptionOther essential and non-essential duties, as assigned by managementRequirementsREQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONSMinimum Education: High SchoolMinimum Job-Specific Experience: 1-2 yearsManagement Experience: N/ADriver's License Required: YesOther Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided trainingREQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA's)Job-Specific KSA's:Tire & Automotive Industry - Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systemsMechanical - Knowledge of automotive vehicles and tools, including their repair, and maintenance.Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.Repairing - Repairing machines or systems using the needed tools.Troubleshooting - Determining causes of operating errors and deciding what to do about it.Tools & Technology KSA's:Equipment Selection - Determining the kind of tools and equipment needed to do a job.Phone Systems - Ability to operate phone systems for the effective communication of information to interested partiesCognitive KSA's:Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).Service Orientation - Actively looking for ways to help people.Communication KSA's:English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Writing & Speaking - Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.