Loan Servicing Specialist I - El Segundo CA.

GENERAL SUMMARY: This position is responsible for day to day activities related to servicing functions involving the consumer and mortgage loan portfolios. Manages tasks and functions related to, but limited to member service, cash processing, pay off, title releases, credit reporting, collateral protection insurance, damage claim processing, insurance and protection assistance, vendor oversight, and vault maintenance. Ensures all loan servicing employees provide exceptional member service; assists with the development and maintenance of effective policies and procedures as well as monitoring department compliance. NATURE AND SCOPE OF POSITION: This position works with a moderate amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of Kinecta Federal Credit Union. SUPERVISORY RESPONSIBILITIES: There are no direct supervisory responsibilities but will be expected to take the lead on assigned projects. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensures all required consumer/mortgage loan servicing activities such as prompt payment posting, loan payoff, auto title release, collateral protection insurance monitoring and tracking, Responsible for credit bureau reporting disputes. Verifies that credit bureau dispute submissions are processed accurately and in a timely manner. Assists with the development and implementation of department operating desktops and ensures departmental compliance. Assists with coordinating the scheduling and completion of work by understanding operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards. Assists Team with oversight of first mortgage loans regarding cash processing, audits, report distribution, member requests and document control, to ensure quality member service with third party vendor. Assists with the administration of Vault responsibilities, as needed, to maintain an accurate and speedy system of vault reconcilement and document procurement. Assists with special projects assigned to Loan Servicing Teams. Participates with all cross-training programs and assignments designated by Loan Servicing Manager. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs other duties including special projects as assigned. MINIMUM QUALIFICATIONS Knowledge, Skills and Abilities: Good analytical and problem-solving skills. Ability to work with all levels of management to resolve problems. Basic in Microsoft Windows, Word, and Excel. Ability to interact with staff within various departments, our members and others met during workday. Be open to learn and apply new information or skills. Work under intensive deadlines. General knowledge of standard office support practices and procedures, including the use of standard office equipment. General knowledge of records management principles and practices, document processing and record keeping. Ability to work in a fast-paced environment. General interpersonal, written, and verbal communication skills. Customer Service, team, and goal oriented, enhance by a high sense of urgency. Education, Training and Experience: Potential candidates for this position must meet the following requirements: High School or equivalent. 1-2 years’ experience in the mortgage servicing industry or in a customer service-related industry. General knowledge of applicable Regulatory Compliance guidelines. One year of relevant professional-level work experience may be substituted for one year of required education. WORKING CONDITIONS: The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs. The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities. PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required. While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs. The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.