Consulting Manager - WFH

Position SummaryThe Consulting Manager serves as a strategic liaison between CitiXsys, its channel partners, and end customers. This role is responsible for overseeing both pre-sales and post-sales activities, includingproduct training, partner enablement, solution delivery, and customer implementation. In regions where CitiXsys works directly with customers (i.e., without a channel partner), the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.Essential Duties and ResponsibilitiesAct as the primary functional and technical contact for channel partners and direct customers within the assigned region.Provide pre-sales support, including product demonstrations, solution alignment, and assistance with customer requirements gathering.Lead and manage end-to-end project implementations, ensuring delivery of all related documentation such as project plans, blueprints, gap-fit analyses, test cases, and sign-offs.Enable and support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.Promote and monitor certification compliance among partners, as outlined in partnership agreements.Identify and pursue upsell and cross-sell opportunities within the existing customer base.Maintain accurate project records and updates in the CitiXsys Project Management System.Collaborate with the Product Development team to stay up to date on new features, and communicate product enhancements to partners.Support the sales process by contributing to RFP responses and presenting compelling value propositions.Create and maintain knowledge base articles and internal resources based on partner and customer queries.Represent CitiXsys at industry events, partner meetings, trade shows, and product seminarsKnowledge, Skills, and AbilitiesStrong understanding of retail operations, customer journeys, and challenges faced by modern retailers.Demonstrated ability to align technology solutions with business goals.Exceptional collaboration skills, with the ability to work effectively across cross-functional teams.Proven track record managing complex enterprise implementations and multi-stakeholder engagements.Excellent verbal and written communication skills, with experience in delivering engaging presentations and high-quality documentation.Experience delivering training to partners and/or customers, both virtually and in personEducation & ExperienceBachelor's degree in Business, Information Technology, or a related field from a recognized institution.Certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL, or similar) are advantageous.Success MetricsHigh level of product knowledge and solution expertise.Completion of partner enablement programs and certification targets.Timely and within-budget delivery of customer implementations.Growth in revenue from upsell opportunities and customer retention.High customer and partner satisfaction, measured through feedback and low escalation rates.Full compliance with CitiXsys project management standards and consulting processes.Strength of relationships and account engagement with partners and customers.