Clinical Application Specialist- AKA Wingmate

Clinical Application Specialist – AKA WingmateJoin to apply for the Clinical Application Specialist – AKA Wingmate role at Mach7 Technologies .Location: Remote – open to candidates in the United States and CanadaAbout the MissionAt Mach7, we're transforming how healthcare systems manage imaging data. Success requires great tech and thoughtful, detail-loving, people-connecting humans. That's where you come in.Your RoleYou'll work closely with Code Pilots, Tech Vipers, and ACES to support customers during onboarding, upgrades, and beyond. Though you won't be writing code or tuning databases, your superpower is coordination—ensuring communication flows, milestones are hit, and the right people are in the loop.What You'll DoServe as a primary contact for assigned applications or customers during implementation and optimizationGather input from clinical and operational stakeholders to understand requirements and workflows through structured and unstructured training sessions.Translate customer needs into functional specs and project tasks, working closely with technical teammates while building shared knowledgeCoordinate internal communication across crews, ensuring no ball gets dropped and insights are sharedParticipate in training, testing, validation, and go‐live supportDocument configurations, workflows, and procedures for knowledge sharingCreate training materials and help facilitate end‐user training sessions and knowledge transferTriage and track issues, escalating to technical teammates when neededStay connected to industry best practices and emerging healthcare IT trendsBring calm, clarity, and positivity, especially when encountering turbulenceGo "wheels up" up to two weeks every month while visiting customersAbout YouYou are incredibly organized, detail-oriented, and love helping people succeed. You thrive in the space between customers and technical teams, translating, supporting, and guiding. You're a clear communicator who keeps things moving without micromanaging.Bonus Points If You HaveExperience in healthcare environments and understanding of clinical or operational workflowsCollaborative, unflappable, and proactive attitude, spotting problems before they happenExperience with PACS, VNA, or enterprise imaging systemsFamiliarity with HL7, DICOM, or other healthcare data standardsProject coordination or project management experienceExposure to regulatory requirements like HIPAAMach7 Enterprise Imaging Platform experienceYour Flight PathWingmates often grow into Air boss or ACE roles that shape how we support customers across their entire imaging journey. This role gives you a front‐row seat to the action and a launchpad for long‐term impact and growth.Why Fly with UsA people‐first culture where your voice mattersA mission‐driven team making real impact in healthcareWork in a flexible environment from home remotely alongside your crewA crew that's supportive, collaborative, and just the right amount of funReady for Takeoff?If you're passionate about helping people, love keeping complex projects on track, and want to be part of a team propelling healthcare forward, we'd love to hear from you.Apply now — the runway is clear.Seniority Level: Entry levelEmployment Type: Full‐timeJob Function: Health Care ProviderIndustry: Medical Equipment Manufacturing#J-18808-Ljbffr