IT Systems Analyst

Department: Information TechnologyReports To: VP of OperationsPosition SummaryWe are seeking an experienced IT professional to support, maintain, and enhance our business systems, specifically focusing on our ERP environment and our WMS data framework. This role will work closely with internal stakeholders to troubleshoot issues, develop solutions, and ensure data accuracy and system reliability. The ideal candidate has a strong technical foundation, hands-on SQL experience, and the ability to translate complex business needs into effective technical solutions within our ecosystem.Key ResponsibilitiesSystem Administration: Support and maintain business applications, ensuring the interface and related databases operate at peak performance.Data Management: Write, optimize, and maintain SQL queries, reports, and data extracts specifically tailored for SQL table structures.Issue Resolution: Analyze system and data discrepancies within the available business applications and provide timely resolutions to minimize business downtime.Stakeholder Collaboration: Work with business users to gather requirements for system enhancements and recommend scalable solutions.Upgrades & Integration: Assist with system upgrades, third-party integrations, and continuous process improvements.Documentation: Ensure data integrity, security, and proper technical documentation for all business applications.User Support: Provide technical guidance and training to internal teams on best practices as they relate to available business applications. Required QualificationsEducation: Associate/Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).Technical Experience: Demonstrated experience in an IT systems support role, specifically involving ERP and Warehouse Management Systems.SQL Proficiency: Strong working knowledge of SQL, including writing and optimizing queries for relational databases (SQL Server, MySQL, etc.).Analytical Skills: Solid troubleshooting skills with a focus on data validation and system workflows.Communication: Ability to bridge the gap between technical logic and non-technical business users.Operational SupportLead system installation, maintenance, configuration, and overall system integrity. Proactively identify risks and implement effective solutions using a structured, methodical approach to problem solving. Continuously assess and recommend improvements to enhance system performance and reliability. Evaluate system capacity and operational limits to ensure efficient execution. Drive changes that minimize the risk of service disruptions, and lead to incident and problem management processes in alignment with established procedures.Apply system updates, patches, and version upgrades for hardware and software; diagnose and resolve technical issues and outages related to software, hardware, and network infrastructure.Support off-hours maintenance activities.  Preferred QualificationsERP Expertise: Experience supporting ERP and WMS systemsReporting: Familiarity with Sage Intelligence, Crystal Reports, or other data visualization platforms.Automation: Exposure to scripting to automate data tasks.Agility: Experience working in a fast-paced, high-growth business environment.Why Join UsCollaborative Culture: Join a supportive team that values innovation and peer-to-peer growth.Impactful Work: Take ownership of critical Sage and OD00 initiatives that directly influence company success.Growth: Competitive compensation, comprehensive benefits, and professional development opportunities.