Risk Mitigation Associate - Refunds

The Risk Mitigation Associate - Refunds works to prevent financial loss by managing the end-to-end refund process and assisting in the detection of fraudulent activity. This role ensures transaction accuracy within NetSuite and payment gateways while maintaining order compliance. Reports to the Risk Mitigation Manager and collaboration with Accounting and Member Services.Key ResponsibilitiesRefund Management: Process and verify refund transactions via NetSuite, Braintree, and PayPal to ensure timely resolutionFraud Detection: Investigate flagged orders by analyzing account details and verifying information with members through ServiceNowChargeback Defense: Analyze and dispute chargeback cases within payment portals to mitigate lossesCompliance: Review Terms of Use violations, verify member history to prevent fraud, and educate customers on order complianceInsurance Claims: Partner with shipping insurance providers to resolve shipping and refund-related casesReporting & Analysis: Use NetSuite to generate financial summaries and operational reports; identify and communicate trends or process gapsProcess Optimization: Identify inefficiencies in refund and credit workflows and suggest automation opportunitiesRequirementsREQUIREMENTSEducation/Experience: Associate's degree (Bachelor's preferred) and 1+ years in e-commerce fraud, risk, or returns management.Technical Proficiency:ERP: NetSuite or similar softwareCRM: ServiceNow or similar enterprise level softwarePayments: Braintree and PayPal environmentsSkills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.Attributes:Ability to perform well in a highly dynamic, diverse, and rapidly changing environment. Candidates with prior GOVX experience must have proven performance in these areas. Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required.Physical - This is a sedentary role.Mental - Problem solving, making decisions, interpreting data, organizing, and reading/write.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Travel Requirements: NoneOther duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.Pay Range: $24.00 - $26.00 /hr.BenefitsPaid Time Off, Paid Sick Leave, Paid Holidays401(k) plan with discretionary match availableMedical, Dental, Vision, and Life InsuranceFlexible Spending Account (FSA), Health Savings Account (HSA)Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary LifeEmployee Referral ProgramDiscounts on the GOVX website