Telluride Sports Bike Rental Technician/Associate

Essential Duties and Responsibilities: include the following. Other duties may be assigned. Engage and connect with customers by providing the highest level of service to enhance guests experience. Provide bike rental guests with highest level of rental service Must be able to multi-task and work in a busy environment Must be available to work weekends Striving to exceed daily and seasonal sales targets, use upselling and add-ons to increase sales Maintain and stay up-to-date on product knowledge to provide exceptional guest service. Ability to answer customer questions; provide detailed information including features and benefits of products Ability to maintain professional demeanor when interacting with guests and colleagues. Know and enforce safety initiatives consistent with company guidelines. Supports Telluride Ski & Golf sustainability initiatives. Adheres to Telluride Ski & Golf policies and procedures. Promote, support and understand all activities and events occurring on or off mountain. Proficient in POS operations Provides a fun guest experience that exceeds members/guests’ expectations. Receiving of goods, tagging, transferring. Stock product Clean shelves, counters, floors and merchandise as needed. Refer customer problems and complains to manager or another senior staff member if appropriate. Perform related tasks or special projects as assigned.Supervisory Responsibilities:No supervisory responsibilities.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education And/or Experience:High school diploma or general education degree (GED). One to three months minimum of retail experience.Language Skills:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and smallgroup situations to customers, clients, and other employees of the organization.Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.Reasoning Ability:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardizedsituations.Computer Skills:To perform this job successfully, an individual should have knowledge of or ability to learn point of sale systems, inventory systems, basic accounting, familiar with Microsoft Office, internetsearch engines.Other Qualifications:▪ High-attention to detail▪ Positive, energetic attitude and customer focused▪ Strong communication and problem-solving skills.▪ Must be able to identify areas that may need improvement and have initiative to seek solutions.▪ Must be a team player.▪ Ability to work unsupervised.▪ Must be able to work weekends, holidays and overtime.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach withhands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to100 pounds with team lifting. Specific vision abilities required by this job include close vision,distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, andqualifications required of employees assigned to this job. Duties and responsibilities may changeat any time with or without notice.Work Environment:The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is infrequently exposed to outside weather conditions. Thenoise level in the work environment is usually quiet.The pay range for this position is $20-$24/hr. Individual compensation dependent on experience and variety of factors.Job Description:Telluride Sports is currently seeking a Bike Mechanic. We invite you to be part of our team dedicated to helping other discover and enjoy the outside. Assemble and maintain our bike fleet bikes. Perform a variety of service functions on new and used bikes. Through direct contact with customers provide exceptional service and share product and technical expertise to enhance the customer experience.Essential Duties and Responsibilities: include the following. Other duties may be assigned.Assists customers in an enthusiastic, professional and courteous mannerResponsible for properly taking in all service work including correctly filling out service work orders, scheduling an appropriate number of repairs and completing those repairs in a timely mannerAdvises and assists customers with their product selection without biasCommunicates with store manager repair and warranty part needsDevelops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introducedAssists with bike sales and any other bike floor duties as neededMaintain rental fleet of mountain bikes, road bikes and cruisersAppropriately fit customers for rental bikes according to industry standardsAssemble bikes to high level of QC standards, 2nd check bikes assembled by others as requiredMaintains a clean and safe workplaceCheck all safety equipment daily for proper functionUse all safety equipment and procedures at all timesReport any existing or potential safety hazard to supervisor immediately or remedy when possiblePerforms other duties as assigned by the store manager/supervisorOccasionally climbing and use of far acuity, depth perception and field of visionQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education And/or Experience: High school diploma or above. Minimum 2 years of previous experience as a bike mechanic required. High level of bike industry product knowledge required. Must be able to assemble maintain all types of bikes including e-Bikes.Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer Skills: To perform this job successfully, an individual should have knowledge of or ability to learn point of sale systems, inventory systems, basic accounting, familiar with Microsoft Office, internet search engines.Other Qualifications:▪ High-attention to detail▪ Positive, energetic attitude and customer focused▪ Strong communication and problem-solving skills.▪ Must be able to identify areas that may need improvement and have initiative to seek solutions.▪ Must be a team player.▪ Ability to work unsupervised.▪ Must be able to work weekends, holidays and overtime.▪ Must be 18 or olderExpected pay range begins $20 to $25 Individual compensation dependent on experience and variety of factors.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with team lifting. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Work Environment:The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is infrequently exposed to outside weather conditions. The noise level in the work environment is usually quiet.PLEASE NOTE: Employee housing may be available for this position!The wage for this position is $20-$25/hr. Individual compensation dependent on experience and variety of factors.Benefits include paid sick leave, bike park pass, ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts