Account Manager - META - Fremont

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of innovative energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage, and display, to nurture the development of innovative manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers, and manufacturing facilities, which are spread across nearly 200 locations on five continents. Delta has 158 sales offices, 72 research and development (R&D) centers, and 48 manufacturing facilities worldwide.Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Sustainability™ World Index for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership-level ratings for its substantial contributions to climate change and water security issues, and was named Supplier Engagement Leader for its continuous development of a sustainable value chain. Key Responsibilities The Account Manager is responsible for managing and growing strategic OEM/ODM customer relationships within Delta’s Thermal Solutions business. This role focuses on account development, customer satisfaction, business growth, cross-functional coordination, and long-term partnership management. The Account Manager serves as the primary customer advocate and liaison between customers and internal teams to ensure the successful execution of business objectives and the delivery of Delta’s thermal solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key OEM/ODM customers to support long-term business growth and customer retentionCreate and execute account strategies to achieve or exceed annual revenue goals, customer satisfaction metrics, and business objectivesAct as the primary point of contact for customer communications, escalations, and ongoing account management activitiesCoordinate with internal cross-functional teams, including Product Management, Program Management, Operations, Engineering, and Supply Chain to ensure alignment with customer expectationsManage customer programs and business activities from opportunity development through production support and post-launch follow-upSupport RFQ coordination, commercial discussions, forecasting activities, and business reviews with customersMonitor customer demand, project timelines, and operational performance to ensure successful execution and continuity of supplyIdentify opportunities for business expansion and drive growth within existing accountsFacilitate customer meetings, quarterly business reviews, and factory visits to strengthen customer engagement and partnershipTrack and analyze account performance, customer trends, and market activity to support strategic planningEnsure customer concerns and issues are addressed promptly through effective communication and escalation managementFoster collaboration and teamwork across internal departments to support customer success and operational excellenceJob Objectives / Major Responsibilities / KPIsAchieve overall account revenue and growth targetsStrengthen customer relationships and improve customer satisfactionDrive successful execution of customer programs and projectsMaintain accurate forecasting and business planning activitiesImprove responsiveness and coordination between customer and internal teamsIdentify and develop new business opportunities within assigned accountsSupport strategic account planning aligned with company objectivesKey Competencies / Behaviors / StrengthsStrong account management and customer relationship building skillsExcellent communication, presentation, and negotiation abilitiesAbility to manage multiple customer programs and priorities simultaneouslyCollaborative team player with strong cross-functional coordination skillsStrategic thinker with strong problem-solving and organizational abilitiesSelf-motivated, results-oriented, and customer-focusedAbility to work effectively in a fast-paced and dynamic environmentStrong business acumen with the ability to understand customer needs and align solutions accordinglyAdaptability and ability to build trust with internal and external stakeholdersSkills & Qualifications7+ years of experience in account management, program management, customer success, or related business management rolesExperience working with OEM/ODM customers in technology, electronics, thermal, or related industries preferredStrong English communication and relationship management skillsProven ability to manage strategic customer accounts and drive business growthExperience coordinating cross-functional teams and managing customer-facing projectsBachelor’s Degree required; engineering or business-related field preferredStrong presentation and organizational skillsFamiliarity with thermal/cooling solutions industry is beneficial but not required to be deeply technical Minimum Qualifications Experience & Qualifications7+ years of experience in business development, strategic account management, or infrastructure sales within data center, energy, power systems, or critical infrastructure industriesExperience working with hyperscale data center operators, colocation providers, utilities, EPC firms, or infrastructure developersStrong familiarity with:Data center power architectureCritical power systemsMicrogrids and renewable integrationUPS and backup power technologiesMedium- and low-voltage electrical systemsModular and prefabricated infrastructure solutionsUnderstanding of AI/HPC infrastructure requirements and high-density power environments preferredBachelor’s Degree in Engineering, Business, or related field required; MBA or advanced technical degree preferredStrong presentation, strategic planning, and customer engagement skillsAbility to travel as required to support customer and business development activities Benefit at Delta Electronics Americas Life at Delta EEO Statement Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.