Content Strategist, Vice President - Payments Centralized Publishing

Join J.P. Morgan's Payments team as a Content Strategist, Vice President, and influence the end-to-end content strategy for enterprise payments help content. In this impactful role, you will create user-focused materials that support new platform features and functionality changes, elevating user engagement through strategic content design and fostering inclusive, intuitive digital experiences.Leverage your expertise in content strategy, UX writing, and content governance to develop and execute content plans for help articles, FAQs, and WalkMe scripts. You'll guide content through product review, legal approval, and accessibility requirements, collaborating closely with product teams to align content with business objectives. If you are passionate about creating engaging, user-friendly content that communicates complex concepts to a diverse audience, this is your opportunity to make a meaningful impact in a fast-paced, regulated environment.Be a key driver of digital transformation—help us deliver clear, accessible, and effective support experiences that empower our clients and shape the future of payments.Job ResponsibilitiesDevelop and implement content design strategies for help content, ensuring alignment with business requirements and user experience goalsCreate clear, accurate, and user-focused content for new and updated platform features, including help articles, FAQs, WalkMe content, and in-product messagingApply content standards, style guidelines, and brand voice consistently across all materialsCollaborate with product teams to understand upcoming functionality changes and their impact on content requirementsGuide content through product review, legal approval, and accessibility requirements, ensuring compliance with internal standards and regulatory requirementsIncorporate user feedback and best practices into content development for continuous improvementParticipate in the controls process to ensure compliance with internal standards and regulatory requirementsEnsure accessibility and inclusivity standards (WCAG compliance) are met across all published materialsPartner with production specialists to ensure seamless content deployment and troubleshoot issues as neededRequired Qualifications, Capabilities, and Skills5+ years of experience in content strategy, UX writing, or digital content managementDemonstrated expertise with content management systems and digital adoption platformsStrong understanding of content governance, compliance requirements, and accessibility standardsExcellent writing, editing, and communication skillsExperience managing content localization and translation workflowsPreferred Qualifications, Capabilities, and SkillsExperience in financial services or regulated industriesKnowledge of WCAG 2.1 AA accessibility standardsFamiliarity with content design systems and design thinking methodologiesExperience with analytics tools and content performance measurementProject management experience with cross-functional teamsJ-18808-Ljbffr