Communications Supervisor - Lawrence/Merrimack Valley (Full Time

Job Description Position Summary / General Scope:The Communications Supervisor / Dispatcher serves as a critical operational leader and telecommunicator within the EMS Communications Center, supporting both 9-1-1 emergency response and interfacility transport (IFT) operations. This role functions as both a supervisor and active dispatcher, ensuring efficient system performance, real-time decision-making, and effective coordination of ambulance resources.Key ResponsibilitiesProvide real-time supervision of communications center operations during assigned shiftsAnswer and process emergency (911) and non-emergency (IFT) callsDispatch ALS, BLS, and wheelchair transport resourcesUtilize Zoll RescueNet CAD or similar systemsMaintain system status awareness and hospital coordinationSupport dispatch staff during escalated incidentsEnsure accurate, real-time documentationPerform active dispatch duties as neededSupport training and quality improvement initiativesComply with all company policies and maintain attendanceMaintains knowledge of and complies with all company policies, procedures, and guidelines at all times.Must maintain a reliable attendance recordCompletes other duties as requested and assignedEducation:High school diploma or GED equivalent.Licensure, Certification, Registration:EMD CertificationCPR Certification911 CertificationTelecommunicator CertificationExperience:2-3 years EMS Dispatch or Public Safety Communications experienceSupervisory or Lead experience preferred.Experience with CAD systems requiredStrong proficiency with computer systems required, including web-based applications and some Microsoft Office applications preferred.Knowledge, Skills and Abilities:Excellent verbal communication skills both verbally and in writing; ability to understand and carry out verbal and written instructions.Advanced computer proficiencyAbility to exercise sound judgment and decision making.Leadership and team support abilityKnowledge of medical terminology preferred, not required.Ability to work in fast-paced environment and multi-taskAbility to work well independently and within a team settingRequirements:Availability for all shifts including Day, Evening, Overnight, Weekends and Holidays.Ability to function in a dual supervisory / dispatch roleAbility to meet the essential duties and physical, mental and sensory requirements of the position at all times.Comply with UDS drug screening at any and all timesSatisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.Physical, Mental and Sensory RequirementsPrimarily sedentary work within an office, computer workstation environment. Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged periods of time. Light tasks may require 10-25lbs for lifting, carrying, push-pull. Ability to work in environment with constant phone/radio calls, interruptions, urgent emergency situations. Environment is fast paced, high stress communication center or PSAP. Requires nights, weekends and holidays.Benefits:Starting rates commensurate with CertificationCompetitive benefits package for eligible full-time positions including:Paid time offHealth InsuranceDental insurance401(k) Plan Opportunities for advancement