Service Manager

Service ManagerSalary Range $70,000.00 - $95,000.00 Salary Position Type Full TimeDescriptionThe approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, as well as internal equity among our team.Purpose:Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Consistently exhibits Midwest Machinery Company's core purpose and values.Responsibilities:Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionAssists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics and related promotional eventsMonitors all service warranty and Product Improvement Program expiration dates to keep within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashionEnsures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionParticipates in service EDUCATE training program required for the development of skills and knowledgeParticipates in, or hosts, at least one local school-related career day/experience per yearAttracts, retains, and effectively engages department personnel.Attends to, and resolves, employee and inter-departmental issues in a fair and expedient mannerMaintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignmentsPerforms other duties as assignedQualificationsExperience, Education, Skills, and Knowledge:High School Diploma or equivalent experience3+ years experience in Service Department operationsAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsFamiliar with John Deere and competitive productsBasic understanding of financial principles relative to Service Department operationsAbility to analyze and interpret internal reportsExcellent customer service skillsPhysical and Mental and Other Requirements:Frequent bending and stoopingAbility to lift up to 50 lbs.Climbing/using laddersAbility to use a forklift/skid loaderAbility to work extended hours and weekendsValid driver's license with an insurable driving record requiredMust pass a pre-employment background studyBenefits:Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off401k plan with company matchMultiple health insurance plan and network options with Health Savings AccountsDental and Vision plansMedical and Dependent Care Flexible Spending PlansCompany paid life insurance with ability to purchase moreCompany paid Short-Term Disability coverageMultiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID TheftEmployee Assistance ProgramPaid uniforms or clothing allowance based on positionEmployee Discount ProgramsThis job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.