Automation Engineer

Role: Automation Engineer Job Location: Chennai Job Type: FTE Shift Timings: 2pm-11pm Responsibilities All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. Understanding of fundamental triggers/Apex code knowledge Sandbox environment management. DevOps/release management experience Identify and gather requirements, translating them into best-practice, scalable solutions focused on exceptional user experience. Identify unused or underutilized platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Own the communication of any platform changes to end users and stakeholders. Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets Monitor and improve user adoption. New user and ongoing user training Technical documentation Management of integrated applications and third-party suppliers, including Conga, Gearset, ZoomInfo, LinkedIn Navigator, and more. Qualifications and Background Required: Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud Certified Salesforce Administrator Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Desirable: Bachelor's/Postgraduate degree or professional qualification Knowledge, Skills, and Abilities Required: A proactive attitude to platform enhancements Designing scalable, best-practice solutions Excellent relationship-building skills Ability to liaise with stakeholders at all levels. Translating requirements into technical solutions Experience in change management and governance. Training end users and key stakeholders Technical documentation Available and responsive to questions Experience implementing Salesforce configuration changes. DevOps/release management experience Desirable: Understanding of basic triggers/Apex code knowledge Demonstrates continued personal/professional development. Active in the Salesforce community