Forward Deployed Operator

The Role: You will own what happens when our robots meet a real business. You run deployments end to end: scoping a site, launching robots into live operations, earning the trust of the people who work alongside them, and turning a pilot into a portfolio-wide rollout. This is not an account management role. You will be on the floor at 6am when a robot gets stuck, in the GM’s office making the case for expansion, and in the room with our engineers explaining what broke and why. Travel is a must. Operators are deployed on site for months at a time, embedded with the businesses we serve.

What You’ll Do: Own customer deployments from site assessment through launch, daily operations, and expansion Map workflows at each property and design how robots fit into them Train frontline staff and managers, and build the playbooks that make deployments repeatable Run day‑to‑day operations: monitor performance, triage issues, and coordinate fixes with engineering Be the primary point of contact for operators, from line staff to owners and asset managers Measure and report impact: labor hours saved, service quality, uptime, and ROI Identify expansion opportunities and drive pilots into multi‑property contracts Turn field feedback into product priorities, and shape what we build next Work across our own operating businesses as well as customer sites What You Bring Experience in operations, consulting, hospitality, or another role where you owned outcomes on the ground Comfort with technology. You don’t need to write code, but you troubleshoot hardware, read logs, and learn systems fast Credibility with operators: you can talk to a housekeeper and an owner in the same afternoon Strong judgment under ambiguity, with no playbook and real stakes A clear, structured communicator, both in writing and in the room Willingness to travel extensively and live on site for many months at a stretch

Bonus: hotel, property management, logistics, or field engineering experience