Customer Success Engineer, Cortex

Job Description: Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.Work together with product and engineering teams ensuring our customers and partners get the most out of our productsEnsure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scaleRequirements: 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environmentsFamiliarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.Strong understanding of enterprise security and IT products, systems, and processesExperience with Linux system administration and troubleshootingProficiency in scripting with Python and/or JavaScriptAbility to work in a fast-paced, matrixed environment, managing multiple tasks under pressureSkilled in collaborating with and influencing cross-functional teamsStrong communication skills and the ability to build and maintain relationships with customersExperience in customer-facing roles is a must.Benefits: Health insurance401(k) matchingRemote work options