Desktop Support Engineer(Dispatch/On demand)
Job DescriptionAxiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.comWe are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.Location: Bay Area, CAContract Type: Independent Contractor / (Dispatch /Part-Time)Start Date: ImmediateEligibility: U.S. Citizens and Green Card Holders PreferredRole OverviewWe are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.Key ResponsibilitiesProvide on-site desktop and IT support for end users at the client location.Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.Install, configure, and maintain hardware, operating systems, and enterprise software applications.Support network connectivity issues, including LAN troubleshooting.Assist with device setup, replacement, and hardware installations.Perform basic network troubleshooting using console access when required.Document service activities and communicate updates to the service delivery team.Follow client IT policies and security procedures while performing onsite tasks.Required SkillsStrong knowledge of Windows operating systems and desktop environmentsExperience in hardware troubleshooting and replacementBasic understanding of networking (LAN connectivity, switches, routers)Ability to diagnose and resolve desktop, printer, and peripheral issuesGood communication and customer service skillsAbility to work independently in onsite support environmentsTools Required to CarryEngineers must carry the following tools while attending onsite support requests:Windows LaptopLAN CableConsole CableScrewdriver ToolkitBasic IT troubleshooting toolsWork ModelOn-demand / field support roleWork assignments will be shared by the Service Delivery TeamEngineers will be contacted via phone or email when support is requiredEngineers will receive site location, SPOC details, and reporting time before each assignmentNo guaranteed number of working hoursContract Type● Independent Contractor (1099)Interested candidates are invited to send their resumes to: careers.us@axiomtechnologies.com