Senior Director of Technology

Job Description: Own and lead Greyson's technology ecosystem, with primary accountability for NetSuite ERP, ensuring stability, scalability, and alignment with business growth Serve as the internal authority on systems architecture, driving optimization, troubleshooting, and continuous platform enhancement Lead delivery of system enhancements, integrations, and automation initiatives, including AI-driven solutions that improve cost, efficiency, and scalability Own the technology roadmap and portfolio, ensuring on-time, on-budget execution aligned to strategic priorities while architecting scalable solutions to support a high-growth, omnichannel business Partner with Finance to ensure data accuracy, reporting integrity, and compliance with financial controls and audit requirements Collaborate cross-functionally across Retail, eCommerce, Wholesale, and Operations to optimize order-to-cash, procure-to-pay, inventory, and fulfillment workflows Manage external vendors and technology partners, driving performance, accountability, and cost efficiency Build and lead a high-performing team with a hands-on, player-coach leadership approach Drive documentation, training, and adoption to ensure consistent and effective system use Own incident management, including prioritization, root cause analysis, and long-term resolution, inclusive of sharing KPI driven metrics with business in support of steady state operations Ensure data integrity, governance, and internal controls across all systems Translate business needs into scalable technical solutions and continuously improve system performance and reliability Requirements: 10+ years of progressive experience in Technology or Business Systems leadership within apparel, retail, or consumer goods Expert-level NetSuite ERP expertise, including implementation, optimization, and administration in a multi-entity, omnichannel environment Proven success in high-growth, entrepreneurial environments, scaling systems alongside the business Deep understanding of omnichannel operations (eCommerce, wholesale, retail) and enabling technologies Strong command of end-to-end business processes, including order-to-cash, procure-to-pay, inventory, fulfillment, and financial integrations Experience supporting light manufacturing, decoration, or value-added workflows (preferred) Expertise integrating third-party platforms (eCommerce, WMS, EDI, POS, 3PLs) using APIs and middleware Track record of leading ERP implementations and continuous improvement initiatives with a focus on scalability and data integrity xywuqvp Player-coach leadership style, with experience building and developing high-performing teams Strong program and project management skills, with the ability to prioritize in fast-paced environments Experience driving change management, training, and system adoption Excellent analytical, problem-solving, and communication skills, with the ability to translate technical concepts into business impact. Benefits: Unlimited Paid Time Off Paid Sick Leave 13 annual paid company holidays Competitive employee discount Paid Family Leave Program (maternity and bonding) Company paid long-term and short-term disability Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth) Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions