Assistant General Manager

Objective: To plan, organize and control all operations within assigned restaurant while delivering on the Big Star Chicken mission statement and exhibiting Big Star Chicken core values. Execute the responsibilities below to grow the business to attain agreed upon financial results outlined in the annual budget. Assistant Managers should have a strong focus on training hourly employees and running great shifts, while understanding all administrative tasks is a must running a great restaurant is our top priority. Responsibilities not limited to but including: 1. Increase sales by providing an outstanding guest experience and exceeding all brand standards 2. Assist GM with recruiting and hiring. Ensure restaurant is staffed with “A” players while maintaining a TM and SM bench for future growth. Ensure all SM’s are performing to their fullest potential and recognize successes at every opportunity 3. Exceed expectation on all audits and score in the top 15% of all Slim Chickens (entre brand) restaurants. Specifically, however not limited to quarterly Operational assessments, Steritech audits, training percentages, contests, and profitability 4. Assist the GM with attaining the annual budget and drive financial results. Review Profit & Loss statements each month with GM and review the following areas not limited to but including,  Food Variance  Labor Variance  Controllable Expenses  Rent, property tax and insurance  Maintain all applicable overhead expenses  Implement and execute a strong LSM & Catering program 5. Ensure all marketing plans are communicated and executed on time, including product training and accurate forecasting 6. Ensure all training programs are 100% complete. Hourly employees shouldn’t be in front of a guest or actively working a position alone until they have received the appropriate training. Ensure all managers are actively managing their shifts and training the team 7. Local Store Marketing (LSM) and catering orders should account for a minimum >5% of all restaurant sales. Build strong relationships within the community and develop LSM campaigns to drive sales. Work alongside GM to execute specific campaigns 8. Maintain an excellent working knowledge and a high level of expertise in all systems, standards, procedures, and operations 9. Assist GM with writing hourly employee performance reviews 11. Ensure proper maintenance of all facilities and equipment. All equipment must be in good working condition, if GM is unable to assist contact Director of Operations 12. Know your trade area and upcoming projects that may impact restaurant sales/operations to assist when completing sales projections 13. Communicate openly and honestly through transparency with subordinates and supervisors 14. Monitor all Human Resource issues to resolve quickly, communicate expectation with managers regularly (reference Big Star handbook for policies). All issues are to be documented and brought to the attention of the GM and Director of Operations within 8 hours of a reported incident 15. Assist in all Big Star Chicken new restaurant openings (NRO’s) 16. Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Job Types: Full-time, Part-time Pay: From $40,000.00 per year Expected hours: 20.0 – 40.0 per week Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid training Vision insurance Work Location: In person