Desktop Support Engineer - End User Computing (EUC) Support
*Role:* Deskside Services Technician *Location: *Johnston RI *Rate: *$23.00/hr. to $25/hr. *Job Description:* The position of Deskside Services Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate location. This role requires a technician with excellent soft-skills to provide VIP/White-glove, executive level support. *Essential duties for the position include, but are not limited to the following:* * Good experiences in mobile device management along with desktop * Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs * Resolve incidents and problems associated with EUC equipment * Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future * Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments * Provide repair and maintenance for mobile devices * Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) * Provide software break/fix services and replacement of non-warranty assets for end users * Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output * Provide VIP/White-glove, executive level support * Provide warranty and break/fix support for networked printers * Configure and support end users on mobile computing platforms * Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc. * Create, change and remove printer configurations and queues based on requests and in accordance with SLAs * Provide on-site hardware support for general troubleshooting and problems for end user computing technologies * Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. * Utilize problem management database and systems to track and report on customer calls and requests. * Communicate technical information to technical and non-technical team and customers. * Support/Troubleshoot Win10 OS and O365. * Conference device support * SCCM client end installation and troubleshooting knowledge * Nice to have ServiceNow experience. * 100% onsite – working from client office location. * Other Deskside support services as required. * Additional duties may be required based on business needs. * The aforementioned duties may also be changed based on business needs. *JOB REQUIREMENTS/QUALIFICATIONS* * Requires 3+ years of related work experience * Sound knowledge of imaging tools (Ghost, MDT) * Sound knowledge of data backup and recovery tools (USMT) * Installing, upgrading, and migrating to Windows10 * Deploying Windows 10 in large enterprises * Configuring hardware and applications * Configuring network connectivity * Configuring access to resources * Configuring mobile computing * Monitoring and maintaining systems that run Windows 10 * Configuring backup and recovery options *Certifications:* * A+ Certification Pay: $23.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Work Location: In person