Senior Case Manager PSH

Make a difference in a family's life! Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives. Senior Case Manager PSH - Rochester, NY Volunteers of America - Upstate New York is seeking an energetic human services professional to join our housing team. If you're passionate about advocating for low-income and vulnerable people, delivering effective social services, and connecting with community partners we want to hear from you! The Senior Case Manager is responsible for overseeing program activities, providing support services to homeless individuals with one or more disabilities and their families to secure and maintain stable housing and household income. Key Responsibilities Deliver comprehensive housing and clinical case management services in alignment with VOA policies, HUD regulations, and community standards Conduct intakes, biopsychosocial assessments, and develop individualized service plans Provide individual and group life skills training, crisis intervention, and ongoing support services Manage referrals, determine program eligibility, and coordinate appropriate placements Oversee rental assistance processes while integrating supportive services to promote long-term housing stability Manage program rent rolls, including calculating tenant rent portions, ensuring accuracy of rent determinations, and maintaining up-to-date records Coordinate and oversee rent collection processes, including participant education on rent obligations, tracking payments, addressing arrears, and implementing appropriate follow-up actions in alignment with program policies Conduct housing inspections and ensure compliance with Housing Quality Standards (HQS) Build and maintain strong partnerships with landlords, healthcare providers, and community agencies Utilize evidence-based practices including motivational interviewing, crisis de-escalation, and psychoeducation Maintain accurate, timely, and compliant documentation (HIPAA, HUD, and agency requirements) Lead case conferences and interdisciplinary team collaboration Provide day-to-day guidance and support to case management staff, including assisting with complex cases, service planning, and problem-solving to ensure quality service delivery Provide mentorship, training, and clinical guidance to staff as requested by supervisor Audit case files regularly to ensure quality, compliance, and performance standards are met Prepare program reports, outcomes tracking, and documentation as required Coordinate caseload coverage and support program operations as needed EXPERIENCE AND EDUCATION QUALIFICATIONS Bachelor's degree in human services or related field, or equivalent experience Minimum of 5 years of relevant experience Valid NY State Driver's License and good driving record Availability to work occasional evenings and weekends, and respond to emergencies as necessary Strong organizational skills Working knowledge of MS Office products .VOA provides comprehensive benefits for eligible employees including: Competitive Pay 3 weeks vacation, 8 sick days, 12 Paid Holidays Health, Dental, Vision Insurance Company Paid Life & LTD Insurance 403(b) with 2% matching & more! Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.