Account Manager

Account ManagerLocation: Hybrid | Minneapolis, MNIndustry: Healthcare Technology / Dental StaffingAbout the RoleWe’re looking for a high-performance Account Manager who knows how to build relationships, drive usage, and protect revenue.This is not a passive “check-in” role.You will own a portfolio of dental offices and groups, ensure they are successful on our platform, increase adoption, and identify expansion opportunities. You’ll sit at the intersection of service, strategy, and growth.If you’re someone who thinks in terms of retention, usage, revenue, and long-term partnerships keep reading.What You’ll DoOwn and manage a portfolio of customer accounts across multiple marketsDrive platform adoption and consistent usageProactively identify expansion opportunities within existing accountsPartner cross-functionally with Sales, Operations, and Support to deliver a seamless experienceConduct performance reviews and strategic check-ins with key clientsMonitor account health and intervene before issues become churnTranslate customer feedback into internal insights that improve product and service deliveryWhat Success Looks LikeStrong retention across your portfolioIncreased customer engagement and repeat usageExpansion within multi-location groupsCustomers who view you as a trusted partner, not a vendorClear visibility into account health and revenue impactWho You Are3+ years of professional experience in Dental, Customer Success, or B2B rolesExperience managing multi-location or mid-market accounts preferredComfortable having mid-level conversationsAnalytical enough to understand usage trends and revenue impactAssertive but service-oriented you can hold clients accountable while building trustHighly organized and self-directedThrives in fast-growth, performance-driven environmentsBonus PointsHealthcare or staffing industry experienceExperience managing marketplace or platform-based clientsBackground in high-growth SaaS or tech-enabled servicesWhy Join UsHigh-growth company in a massive, underserved marketReal ownership and autonomyClear impact on revenue and company growthStrong leadership team and performance cultureCompetitive compensation + performance upside