IT Support Tech (Tulsa)

Job Description:Manage the reporting of SLAs, Adherence of SLA and contract• Manage shift and shift planning including on call roster• Manage Resource productivity• Enable the team with training and development• Ensure security compliance• Ensure sufficient inventory level is managed across locations• Ensure all service request and incidents are resolved before agreed service levels• Plan and execute any move request or project work• Lead the team by providing technical and process assistance to below activities• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.• Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks• Perform onsite updates, Configuration changes, or Software installations.• Provide onsite technical assistance to end users by visiting their desk location• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.