Switchboard Operator

Switchboard Operator Job Ref: 34207 Category: Clerical & Administrative Support Location: 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department: Switchboard Schedule: Part Time Shift: Variable Shifts Hours: Variable Hours Pay Range: $18.00 - $20.00 per hour Switchboard Operator | Hospital Communications & Help Desk Support Full Time Switchboard Operator Opportunity Join a collaborative healthcare team where communication, customer service, and teamwork play a critical role in supporting patient care and hospital operations. We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the Health System. The Switchboard Operator is responsible for operating the hospital's main telephone console system, managing the in-house paging system, monitoring alarm panels, and assisting with basic information systems support requests. This role serves as a key communication hub for the organization and requires excellent customer service, multitasking abilities, and professionalism in a fast paced healthcare environment. Job Responsibilities Operate the main hospital telephone console system and route incoming calls accurately and efficiently Manage and coordinate overhead and in-house paging requests Monitor alarm panels and respond appropriately to notifications and alerts Provide first level help desk and information systems support as needed Assist patients, visitors, physicians, and staff with professionalism and excellent customer service Maintain accurate communication and respond calmly in urgent or high priority situations Support hospital operations by ensuring effective communication across departments and locations Maintain confidentiality and comply with all hospital policies and procedures Perform all duties in a manner that promotes teamwork and reflects the mission and values of the Health System Minimum Qualifications Education High School Diploma or equivalent required Experience Previous administrative, switchboard, call center, receptionist, customer service, or hospital operations experience strongly preferred Healthcare experience preferred but not required Licensure and Certification No licensure or certification required Skills and Qualifications Excellent communication and customer service skills Strong multitasking and organizational abilities Ability to remain calm and professional in fast paced or high pressure situations Computer proficiency and ability to navigate multiple systems simultaneously Strong attention to detail and problem solving skills Ability to read, write, and communicate effectively in English Ability to maintain confidentiality and professionalism at all times Why Join Our Team Supportive and team oriented work environment Opportunity to play an essential role in hospital operations and patient support Professional growth and training opportunities Competitive compensation and comprehensive benefits package Meaningful work within a respected healthcare organization Apply today to become part of a dedicated healthcare team committed to exceptional service, communication, and patient support. Employment Type: Full Time Salary: $18 - $20 Hourly