Technical Manager
Role OverviewWe are seeking a Technical Manager to lead the design, development, and delivery of scalable software solutions. This role combines deep technical expertise, team leadership, and direct customer collaboration.The ideal candidate is a hands-on technical leader who can guide engineering teams, participate in customer discussions, and help ensure we build the best possible platform to solve real-world customer problems.This role regularly works with customers, participates in conference calls and product discussions, and translates customer needs into technical solutions and product improvements.Key ResponsibilitiesTechnical LeadershipLead architecture and design of scalable and secure software systemsDrive best practices in software development, performance, and securityReview code and ensure high engineering standardsLead technical decision-making across multiple projectsEnsure system scalability, reliability, and maintainabilityEvaluate and implement new technologies and frameworksCustomer Collaboration & Product ImprovementParticipate in customer conference calls, demos, and technical discussionsWork directly with customers to understand operational challenges and product needsTranslate customer feedback into technical requirements and platform improvementsHelp design solutions that best support customer workflows and business operationsPartner with Customer Success and Sales teams to support key accountsProvide technical expertise during product demonstrations and customer implementationsTeam LeadershipManage and mentor a team of software engineersConduct performance reviews and support career growthFoster a culture of collaboration, ownership, and continuous improvementHelp recruit, interview, and onboard engineering talentProject DeliveryPartner with Product and Leadership to translate business requirements into technical solutionsLead sprint planning, technical estimations, and delivery timelinesEnsure projects are delivered on time and with high qualityIdentify risks and remove technical blockersCross-Functional CollaborationWork closely with Product, Customer Success, Sales, and Operations teamsProvide technical guidance on product roadmap initiativesCommunicate technical concepts to non-technical stakeholdersEnsure engineering solutions align with customer expectations and business goalsRequired Qualifications10+ years of software engineering experience5+ years leading engineering teams or serving as a technical leadStrong experience designing and building scalable SaaS platformsExperience interacting with customers and translating business needs into technical solutionsExcellent communication skills and ability to participate in customer-facing callsExperience with cloud platforms (Azure)Strong knowledge of APIs, databases, and distributed systemsExperience with Agile / Scrum development environmentsPreferred Technical Skills(Customize based on your stack)Backend: .NET CoreFrontend: ReactDatabases: MySQL, PostgreSQL, NoSQLCloud: AzureDevOps: CI/CD, Docker, KubernetesArchitecture: Microservices, event-driven systemsLeadership CompetenciesStrong problem-solving and system design skillsExcellent communication and mentoring abilitiesAbility to balance hands-on coding, team leadership, and customer engagementAbility to translate customer needs into scalable technical solutionsSuccess MetricsDelivery of scalable and reliable engineering solutionsCustomer satisfaction with platform capabilitiesSuccessful translation of customer feedback into product improvementsEngineering team productivity and code quality