Technical Account Manager

Salary Range: $95,000.00 To $110,000.00 AnnuallyYour CareerThis hybrid role combines technical customer engagement with account growth responsibilities. You will work closely with customers to understand operational and business needs, support solution adoption, coordinate technical resources, and identify opportunities for renewals, upsell, and account expansion within Federated Wireless’s existing customer base. Focused on inside sales and technical solution selling, this role plays a key part in driving revenue growth by converting warm, high-quality opportunities and expanding current customer relationships.Partnering cross-functionally with Engineering, Product, and Sales leadership, you will help customers maximize the value of Federated Wireless technologies while supporting long-term customer success and business growth. You’ll also gain exposure to emerging AI-driven technologies across spectrum management, network optimization, and analytics, helping customers adopt next-generation software-defined networking solutions in a fast-paced, innovative environment.Your Impact Drive successful onboarding, adoption, and ongoing utilization of Federated Wireless solutionsLead regular customer check-ins, business reviews, and solution discussionsIdentify opportunities for account expansion and upsell within existing customer relationshipsSupport inbound and partner-driven sales opportunities within the existing customer ecosystemTranslate customer requirements into actionable internal feedback Collaborate with Sales, Product, and Marketing to refine customer messaging Maintain accurate customer activity, opportunity tracking, and account health data within CRM Support customer renewals and contribute to revenue retention and growth targetsDeliver a high-quality, responsive customer experience throughout the customer lifecycleYour ExperienceRequired:Bachelor’s degree or equivalent experience3–5 years of experience in software or technology sales (SaaS preferred)Experience managing customer relationships in SaaS or technical environmentsStrong communication skills with the ability to simplify complex solutions for customersSelf-starter mindset with the ability to operate independently and drive outcomesComfortable working in a fast-paced, evolving environment with some ambiguityPreferred:Experience in inside sales or account managementB2B sales/technical account management experienceExposure to technology, telecom and/or SaaS industriesExperience working cross-functionally with technical teams Familiarity with CRM tools (e.g., HubSpot, Salesforce)Experience supporting renewals, upsells, or account expansion initiativesInterest in emerging technologies, including AI-driven solutionsSchedule & LocationStandard business hours with flexibility to support customer needs. Onsite in our Arlington, VA office 5 days per week.Travel Requirement Up to 15% travel for customer meetings and events. BenefitsComprehensive health, dental, and vision insurance.Company-paid life and disability benefits.401(k) Plan with employer match.Subsidized commuter benefits.Paid time off and holidays.Opportunities for professional growth and development.