Call Center Agent

Statewide Remodeling, a division of Renuity, is hiring an Onsite Call Center Agent to expand our Homeowner Relationship Center team. If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States!About The RoleAs a Call Center Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Statewide Remodeling markets and help guide them toward solutions they love.In this position, you will:Manage inbound and outbound calls in a fast-paced call center environmentPartner with scheduling teams to verify appointments and confirm with customersUtilize pre-built scripts to engage customers and work with them to find solutions to their home project needsParticipate in regular department contests and achieve both personal and team goalsWhat we offerCompetitive hourly base payMonthly bonus opportunities with uncapped earning potentialPaid training program with hands-on supportCareer growth opportunities within a national home improvement leaderSupportive, team-oriented call center environmentConsistent schedule and bi-weekly payOvertime eligibilityKey Qualifications1+ year of customer service or sales experience preferredStrong communication and active listening skillsComfortable handling high call volume in a fast-paced environmentBasic computer proficiency (Microsoft Office and CRM systems)Strong organizational and time management skillsGoal-oriented with a self-motivated mindsetAbility to multitask and adapt quicklyOpen to coaching and continuous improvementWho Thrives in This RoleIndividuals who enjoy talking to people and building rapport quicklyDriven performers motivated by hitting goals and earning bonusesProblem-solvers who can think on their feetTeam players who contribute to a positive cultureThose looking to grow into sales or leadership rolesSchedule & LocationOnsite call center environmentFull-time scheduleMust be able to sit and work at a computer for extended periodsStatewide Remodeling is a trusted leader in home improvement, helping homeowners upgrade their spaces with high-quality solutions and exceptional service. As part of the Renuity family, we are committed to innovation, growth, and delivering a best-in-class customer experience from the first call to final installation.Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.comTo access Renuity's Privacy Policy, please click here: Privacy Policy