Customer Experience Associate

Location: Brooklyn, NYEmployment Type: Full-TimeAbout The RoleWe’re looking for a personable and motivated Customer Experience Representative to join our growing team in Brooklyn. In this customer-facing role, you’ll help create positive experiences by assisting customers, answering questions, providing solutions, and building strong relationships throughout the customer journey.This is a great opportunity for someone who enjoys working with people and wants to develop experience in customer experience, customer service, client relations, customer support, or account management.No specific industry experience is required. We’re looking for someone who communicates well, enjoys helping others, and is ready to learn and grow.What You’ll DoServe as a primary point of contact for customers and provide a positive, professional experienceAssist customers with questions, service information, account needs, and general supportLearn about customer needs and provide appropriate solutions or next stepsBuild strong customer relationships through consistent communication and follow-upSupport new customers during onboarding and service activationRespond to customer inquiries and resolve routine questions or concernsFollow up with customers to ensure satisfaction and a positive overall experienceMaintain accurate records of customer interactions and account updatesWork closely with internal teams to coordinate customer requests and resolve issuesIdentify opportunities to improve the overall customer experienceSupport customer retention and relationship-building initiativesAssist with additional customer experience and client service responsibilities as neededWhat We’re Looking ForStrong communication and interpersonal skillsFriendly, outgoing, and professional approachComfortable interacting with customers and building relationshipsCustomer-focused mindset with strong problem-solving skillsAbility to stay organized and manage multiple prioritiesReliable, motivated, and detail-orientedAbility to work effectively both independently and as part of a teamComfortable learning new systems, services, and processesExperience in customer service, retail, hospitality, sales, client services, customer support, or another customer-facing position is a plus, but not requiredWhat We OfferCompetitive compensationPerformance-based incentivesPaid training and ongoing coachingProfessional development opportunitiesSupportive and collaborative team environmentOpportunities for advancementHands-on experience in customer experience and client relationsCareer growth opportunities in Customer Success, Account Management, Sales, Client Services, and Team LeadershipWhy Join Us?Great customer experiences start with great communication. Our Customer Experience Representatives play an important role in helping customers feel supported, informed, and confident throughout their experience with our company.If you’re a strong communicator who enjoys working with people and creating positive customer experiences, we’d love to hear from you.Skills: strategic conversations,crm,cross-functional collaboration,customer engagement,relationship management,saas,customer satisfaction,upselling,communication skills,crm tools,product training,goal-oriented,communication,sales,renewal conversations,training,renewal,client retention,consultative mindset,customer health tracking,customer,saas experience,upsell,hubspot,salesforce,product adoption,renewal management,kpi management,revenue,onboarding,sales collaboration,customer success,consultative approach,customer success platforms