Claims Representative II (Baltimore, MD)

Claims Representative II (Baltimore, MD)Department: Claims Administration & AdjustingEmployment Type: Permanent - Full TimeLocation: Baltimore, MDReporting To: Chris LewisCompensation: $60,320 - $65,000 / yearDescriptionOur StoryImagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.Davies Claims North America is looking for an experienced Claims Representative II to handle managing, investigating, and resolving of serious claims involving minor property damage and complex bodily injury claims filed against the Maryland Transit Administration (MTA). Reporting to the MTA Claims Supervisor and/or other designated officials, you will manage a caseload of approximately 150 individual case files, some with multiple claimants, arising from MTA operations.To be successful in this role, you will need to have a high-level attention to detail, display superb problem-solving skills, and exhibit discretion with sensitive and confidential information. You must have a high school diploma or possess a high school equivalency certificate, and must have at least two years of experience investigating, settling, and handling automobile property damage, bodily injury, and general liability claims. Additionally, you must demonstrate an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment.This role is a full-time position at the Maryland Transit Administration office based in Baltimore, MD.Key ResponsibilitiesManage a caseload of approximately 150+ claim files, some with multiple claimants, pertaining to MTA operations liabilityPerpetual evaluation of reserves for property damage and/or bodily injury claims with exposures of $25,000 or greater (subject to change)Investigating claims, issuing timely reports, completing thorough diary reviews, managing litigation, and demonstrating excellent organizational skillsExhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed TogetherPerform other duties as assignedSkills, knowledge & expertiseRequiredHigh School diploma or possession of a high school equivalency certificateTwo years of experience handling commercial liability claims with emphasis on mass transit, automobile, and general liabilityExperience with investigating, settling, and handling automobile property damage, bodily injury, and general liability claimsAdherence to the requirements within Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007Proficiency with Microsoft Office SuitePreferredCollege degreeFamiliarity with Medicare requirementsOther skills and abilitiesProactive, independent, and takes initiative with consistent follow throughSuperb communication skills, verbal and written, conducted in a timely mannerSuperior time management skills with capability of working with and meeting deadlinesExceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environmentExcellent team player with interpersonal skillsHigh level attention to detail and problem-solving skillsCapable of working collaboratively and independently with minimal supervisionExhibit discretion with sensitive and confidential informationDisplay a comfort level working with key people at all levels within an organizationBenefitsAt Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:Medical, dental, and vision plans to ensure your health and that of your familyA 401k plan with employer matching to help you build a secure financial futureOur time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environmentPaid holidaysLife insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved onesDiversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.Compensation Transparency: