Systems Engineer

The Systems Engineer is responsible for assisting clients and staff with service tickets, administration, implementation, maintenance and projects pertaining (but not limited) to: network infrastructure, servers, virtual machines, image-based backup up solutions, Microsoft 365/Azure environments, MFA, client infrastructure, software migrations, third-party support remediation, advanced troubleshooting/diagnostics, and assisting clients with general questions. This role will also be responsible at times for administrative tasks such as audits and maintenance of client documentation as needed. This role requires professional and clear communication with staff, clients, and vendors. Required Skills: Three or more years of IT support to commercial, education or government entities. Three or more years of experience (or combination of) configuring, installing/deploying, troubleshooting, and maintaining: Server based environments (Windows/Linux), VMware/Hyper-V, VPN’s, Switches/VLAN configurations, Workstations (Windows/Mac), image-based backup solutions, WiFi, Microsoft Office, Sharepoint, Onedrive and 365 administration, Cloud based applications, and AV. Experience using RMM and/or PSA/CRM tools are a plus Experience with POSH, Scripting a plus. Ability to have concise communications with owners, staff, and clients Valid driver’s license and auto insurance (must submit proof of adequate coverage) U.S. citizen or authorized to work in the U.S. Responsibilities: The Systems Engineer is responsible for but not limited to: Keeping client technical infrastructure maintained and running smoothly Identifying, advising, and proactively resolving technical needs and pain points for clients and end users Maintaining positive relationships and providing outstanding service to our clients Responding to clients, internal staff, and service tickets in a timely manner Communicating daily with staff for scheduling and maintaining appointments in PSA portal Completing and executing Statements of Work Reviewing your ticket entries for accuracy, spelling and completeness Updating company and client documentation accurately and in a timely manner Ensuring you are meeting SLA’s Effectively and timely dealing with escalated client issues Being available during normal business hours by phone, dm, or email Embodying and reinforcing the culture and mission of company core values Recognizing and notifying Service Manager of client issues which could affect the client/ business relationship (i.e.: financial distress, staffing changes, disgruntled employees, etc.) Local travel will be required Please apply on our BSSi2 Careers Page on our website for faster responses. Job Type: Full-time Pay: $45,000.00 - $75,000.00 per year Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday On call Ability to commute/relocate: Chicago, IL 60602: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Our SLA's require that our technicians can reach a client within one hour to be on site for emergencies. For that reason the applicant must be able to reach downtown Chicago within one hour. Are you able to do so? License/Certification: Driver's License (Preferred) Auto Insurance (Preferred) Work Location: Hybrid remote in Chicago, IL 60602