General Manager Operations

Company DescriptionLangham Logistics Life Sciences is committed to providing specialized logistics solutions for the life sciences and healthcare industries. With a focus on precision, reliability, and compliance, the company ensures the safe and efficient transportation of sensitive materials. Langham Logistics values innovation and excellence, offering tailored services that support the unique needs of its clients. Dedicated to quality and customer satisfaction, Langham Logistics aims to set the standard for operational excellence in the life sciences sector.Role Description Summary The General Manager is responsible for upholding rigorous EH&S standards, exceptional customer service, cGMP compliance, quality, operational efficiency, and profitability by overseeing all functions within the multi-client pharmaceutical-grade logistics facility. This includes comprehensive leadership of warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support functions.A central responsibility of the General Manager is to uphold a culture where safety and quality is embedded in every process, and where operational discipline and documentation integrity are non-negotiable. The primary objective of the General Manager is to ensure that all pharmaceutical products and raw materials are received, stored, handled, and shipped in strict accordance with domestic and international regulatory agency and client-specific quality and regulatory requirements. This includes maintaining temperature integrity, ensuring accurate order fulfillment, executing all warehouse processes without deviation, and safeguarding product integrity at every step. The General Manager must ensure all activities meet client specifications and corporate targets for productivity, efficiency, and compliance.The General Manager partners closely with executive leadership to establish annual operational goals, budgetary plans, quality objectives, client service metrics, and continuous improvement initiatives. The role is accountable for enforcing and monitoring policies related to cGMP/GDP quality systems, EHS, security, facility engineering, and employee training, ensuring the site is always prepared for regulatory inspections and client audits.The General Manager leads the site’s pursuit of operational excellence, driving continuous improvement initiatives, lean methodologies, KPI accountability, and scalable process design.A key responsibility for this role is the effective development of personnel across all departments. The General Manager ensures that employees are trained, qualified, and performing to high standards of accuracy, compliance, and professionalism. This includes fostering a culture of ownership, continuous improvement, documentation integrity, and proactive issue identification.The General Manager is ultimately responsible for the delivery of all operational commitments for the clients supported at the facility. This includes meeting service-level expectations for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control, while upholding the stringent quality and regulatory standards required for handling pharmaceutical and life sciences products. QualificationsBachelor’s degree required (Supply Chain/Logistics, Life Sciences, Engineering, or related field). · Lean Six Sigma certification preferred. · 10+ years of progressive leadership experience in highly regulated supply chain environment. · 5+ years in a cGMP/GDP-regulated pharmaceutical or life sciences environment. · Experience managing cold-chain operations, quality systems, regulatory agency and client audits. · Experience managing P&L, labor cost optimization, CapEx project.