Concourse Experience Manager

Concourse Experience ManagerStars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced entertainment center. The ideal candidate is energetic, driven, with a solid work ethic, a positive attitude, and superior guest-service skills. The Concourse Experience Manager is responsible for the overall operations and atmosphere of the concourse, including meeting and exceeding sales goals, managing bowling and service operations, creating memorable guest experiences, and training and maintaining team members for a variety of positions.Why Join Our TeamWe are a family-owned business and consider our team members part of our family.We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so.With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company.We encourage team members to have fun while they work.We provide opportunities for all team members to give back to the community.We are a community who live out our core values: Respect at All Times, Listen to Others, Exceptional Guest ServiceSharing in SuccessDedicated to FunCleanliness Focused and we Give BackWhat We're Looking For1-2 years of management experience.Friendly, outgoing, and professional demeanor.Experience in hospitality and/or food & beverage is preferred.Must be able to work weekends and holidays.Core CompetenciesPeople Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest ExperiencesOperations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for HospitalityKey ResponsibilitiesEnsure a fun atmosphere.Identify and resolve issues impacting guest experience.Maintain cleanliness of location.Ensure compliance and training validation.Overall floor management (bowling, bar and lane service).Additional DutiesAct as manager on duty when needed.Report product/service issues.Review timecards.Monitor inventory quality.Check deliveries.Perks We OfferHealth & 401(k) benefits.Bonuses.Paid-time off.Free bowling, laser tag, and gameplay.Stars and Strikes is an Equal Opportunity Employer.J-18808-Ljbffr