Dispatcher - Skilled Trades

Company Name: McCarthy Services Overview: Pay: up to $24 per hourSchedule: Needs to be flexible with rotating weekend coverage, Hours of operations Monday thrue Friday between 8am - 9pm and Saturday & Sunday 8am - 7pmFull-time, year-round work Join McCarthy Home Services in partnership with American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country. We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role plays a key part in ensuring efficient HVAC service dispatch, technician routing, and customer scheduling throughout the day.What We OfferWeekly pay via direct depositPaid training and onboardingInsurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company match13 days PTO + 8 paid holidaysCompany-paid life insuranceClean office environment with strong team cultureCareer growth opportunities within a national service network Responsibilities: As an HVAC Dispatcher, you will coordinate daily scheduling and dispatch operations for residential HVAC service technicians.Responsibilities include:Dispatch HVAC service technicians efficiently to meet customer appointment timesManage incoming service requests and schedule heating and air conditioning service callsCoordinate technician routing and job assignments to maximize efficiencyMonitor call flow through the HVAC service platform and dispatch systemCommunicate with technicians and customers to provide updates on HVAC service appointmentsSupport field teams throughout the day by adjusting schedules and resolving routing issuesMaintain accurate service scheduling and ensure technicians remain productive throughout the dayThis is a fast-paced, in-office dispatcher position supporting residential HVAC service operations. Qualifications: What You Need:Prior experience in dispatch, scheduling, or call center environmentsExperience coordinating field service teams (HVAC or home services preferred)Proficiency in Microsoft Office and multi-line phone systemsFamiliarity with local geography to support technician routing and service schedulingMust report daily to the office (no remote work available)Flexibility to work assigned shifts and weekend rotations as neededMust pass background check and drug screening*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.